Installation & Usage
How can I open the Phone Case Xtreme to take my phone out?
To ensure that your smartphone is optimally protected in the SP-Connect Phone Case Xtreme, the display housing and back cover are securely locked together. However, you can quickly and easily separate the two parts using the included SPC+ Tool . Fol
I am unable to completely seal the display housing and back cover of my Phone Case Xtreme. Why is this happening and what can I do?
If the display housing and back of your Phone Case Xtreme cannot be fully closed, there may be several possible reasons. The Phone Case Xtreme generally does not guarantee compatibility with existing screen protectors. If a screen protector is applie
I’m not satisfied with the audio quality when making phone calls with the Phone Case Xtreme. What can I do?
The Phone Case Xtreme is designed for maximum device protection and is IP68-rated water- and dustproof. This sealing can affect sound transmission—especially when using speakerphone or when the microphone/speaker is more heavily dampened by the seale
The touchscreen functionality is limited when using the Phone Case Xtreme—why is this, and what can I do?
Under normal conditions, the Phone Case Xtreme provides full and reliable touchscreen functionality. However, using gloves or additional screen protectors in combination with the Phone Case Xtreme can affect your smartphone’s touchscreen responsivene
Does the fingerprint sensor on my Samsung Galaxy smartphone work with the Phone Case Xtreme?
Yes, absolutely. When developing the Phone Case Xtreme, we carefully considered the functionality of the fingerprint sensor on Samsung Galaxy smartphones. The sensor works optimally thanks to a special adhesive circle (fingerprint dot) positioned dir
Water has entered my Phone Case Xtreme. Why did this happen and what can I do?
The Phone Case Xtreme is IP68 certified and provides reliable protection against rain, splashes, dust, and temporary immersion in water (up to 1.5 meters for a maximum of 30 minutes). To ensure full protection, the case must be properly closed:. The
The display cover and back of my Phone Case Xtreme won’t close. Why is this happening and what can I do?
If the display cover and the back of your Phone Case Xtreme cannot be closed properly, this can have several possible causes. 1) A screen protector is installed on the smartphoneThe Phone Case Xtreme is generally not compatible with existing screen p
The mechanism of my Phone Case Xtreme won’t lock. What can I do?
A certain resistance when locking the SP-Connect mechanism is normal due to the design. This resistance may feel stronger if the mechanism is tested without an SP-Connect mount attached. Securely install your SP-Connect mount on the intended vehicle,
How do I properly use the Phone Case Xtreme?
Using the SP Connect™ Phone Case Xtreme is simple and intuitive. Please follow the steps below to ensure secure mounting and optimal functionality. Note:If you are using a screen protector on your smartphone, we recommend removing it before using the
The mechanism of my Phone Case Xtreme is suddenly locked – What can I do?
In rare cases, the mechanism of the Phone Case Xtreme may become accidentally “over-rotated.” This usually happens when the interface is not positioned completely flat on an SP Connect mount during installation and slightly slips while locking. In th