The mechanism of my Phone Case Xtreme won’t lock. What can I do?Updated 18 days ago
A certain resistance when locking the SP-Connect mechanism is normal due to the design. This resistance may feel stronger if the mechanism is tested without an SP-Connect mount attached.
How to check if your Phone Case Xtreme is functioning correctly
1. Install the SP-Connect mount
Securely install your SP-Connect mount on the intended vehicle, for example:
Bicycle
Motorcycle
Car
A stable installation is required to properly test the functionality.
2. Lock the Phone Case correctly
Insert your smartphone into the Phone Case Xtreme.
Place the mechanism on the back of the case fully and flush onto the mount.
Rotate the Phone Case Xtreme by 90° until the mechanism audibly clicks into place.
You can find a step-by-step guide here:
Only under these conditions are the necessary pressure and leverage conditions created to properly test the mechanism.
Problem still persists?
If the Phone Case still cannot be locked, there may be a rare defect in the mechanism.
Please contact our Customer Support and send us the following information:
a short description of the problem
a short video showing the locking attempt
your order number or proof of purchase
your full delivery address
You can reach our support at: [email protected]