SP Connect EU

The SP Connect Help Center is your go-to resource for all things related to SP Connect products. Whether you need assistance with installation, troubleshooting, or finding the right accessories for your device, we've got you covered. Browse our comprehensive FAQs, step-by-step guides, and video tutorials to quickly find solutions to common issues. If you need more personalized support, our customer service team is just a message away. We’re here to help you get the most out of your SP Connect experience!

SP Connect | Help Center

What methods of payment are available?

Can I pay cash on delivery or on account?

The voucher code was not taken into account when I placed my order. What can I do?

How do I get a voucher code?

I didn't receive my newsletter discount code?

Why could my payment not be processed at checkout?

Why is my credit card not being accepted, even though it works on another website?

Can I place an order for SP Connect from any device?

Is it possible to receive a VAT refund in the EU?

Where can I find my tax invoice?

Payment

Received the wrong Phone Case model - what can I do?

I received a damaged item - what can I do?

I received an incorrect item. What can I do?

I ordered and received the wrong item. What can I do?

I received an incomplete order. What can I do?

Post-Purchase Issues

I want to cancel/change my order. What can I do?

My order already shipped: How can I cancel it?

Cancelling an order

I haven't received an order confirmation. What can I do?

I didn't receive an invoice for my order. What can I do?

Why didn't I receive a purchase or shipping confirmation email after placing my order?

Confirmations and invoices

Orders

How much does it cost to ship my order?

How quickly will my order be shipped?

How can I track my order?

Where is my order?

I have not received my order, although the package is considered delivered. What can I do?

How long does it take to receive my order?

Shipment

Tracking & Delivery

Compatibility

Installation & Usage

Features

Product Details

Scope Of Delivery

Charging Function

Phone Case

Charging Functionality

Phone Case Xtreme

Tablet Case Xtreme

Universal Interface

Universal Phone Clamp

Charging Universal Phone Clamp

Universal Phone Case

Universal Phone Clamp Max

Universal Phone Holder

Universal Interface Mini

Universal Solutions

Does the Weather Cover also cover the headphones and power outlets on the smartphone?

What is the Weather Cover used for?

Can the Weather Cover be used without an SP Connect Phone Case?

The packaging of my Weather Cover does not show my smartphone model. Is this an error?

I can’t find a Weather Cover for my iPhone 17 or Galaxy S25 FE. Why is that?

Is it normal that my Weather Cover is difficult (or impossible) to pull over the SP-Connect Phone Case, and what can I do?

Weather Cover

Can I use the Glass Screen Protector with the Phone Case Xtreme?

Which smartphone models are compatible with the Glass Screen Protector?

Does the Glass Screen Protector include a privacy filter?

Will you offer a Glass Screen Protector for the iPhone 17 models?

What material is the Glass Screen Protector made of?

Does the Glass Screen Protector support the fingerprint sensor on my Samsung Galaxy device?

Does the Glass Screen Protector support my smartphone’s fingerprint sensor?

Glass Screen Protector

Design-Your-Own

Brand-Designs

SP-Designs

General

Design Editions

Scope of Delivery & Basics

Model Selection & Device Identification

Compatibility & Use with Third-Party Products

Wireless Charging & Apple MagSafe® compatibility

SP-Connect System Compatibility

Variants & Availability

General Information, Compatibility & Buying Guide

Which smartphone models do you offer the Camera Lens Protective Glass for?

Does the Camera Protective Glass affect photo or video quality?

How is the Camera Protective Glass installed?

Is the Camera Lens Protective Glass compatible with the Phone Case Xtreme?

Camera Lens Protective Glass

Cases & Universal Solutions

Which SP Connect mount is the best solution for my bicycle?

How can I upgrade my SPC bike mount to SPC+?

I have a pre-installed SPC mount on my bike. How can I upgrade to SPC+?

My bike handlebar has a diameter of 35mm. Which SP-Connect handlebar mounts are suitable?

What is the difference between the Handlebar Mount, the Handlebar Mount Pro, and the Handlebar Mount Pro MTB?

I want to charge my smartphone wirelessly while riding. What solutions do you offer?

My bike has an aero handlebar. Which SP Connect mounts are suitable?

Which SP-Connect bike mounts enable me attach my smartphone and an LED light or a GoPro at the same time?

Which SP Connect bike mounts are best suited for mountain biking or gravel riding?

Which SP Connect bike mounts are compatible with the Anti Vibration Module or the Charging Anti Vibration Module?

Compatibility & Selection Guide

Handlebar Mount

Handlebar Mount Pro

Handlebar Mount Pro MTB

Road Bike Mount Pro

Gravel Bike Mount Pro

Out-Front Mounts

Universal Bike Mount

Universal Mount

Micro Bike Mount

Mounts for Handlebars & Stem

Aero Mount

Micro Stem Mount

Stem Mount Pro

Stem Mounts

Saddle Case Set

Wedge Case Set (Mag-Align)

Bicycle Bags

Bicycle Mounts

Which SP Connect mount is the best solution for my motorcycle?

How can I upgrade my SPC Motorcycle Mount to SPC+?

My motorcycle has an oversized handlebar with a diameter greater than 3.17 cm (1.25"). Which mounts do you offer for this?

Which solutions do you offer for inductive charging while riding a motorcycle?

My new SP Connect motorcycle mount has an SPC+ head (with rounded rails), but my phone case is still a classic SPC Case (with straight rails). What can I do?

Which SP Connect mounts are best suited for Vespa and other scooters?

Compatibility & Buying Guide

Bar Clamp Mount Pro

Moto Mount 3D

Moto Mount 3D 1 1/2"

Moto Mount Pro

Moto Mount LT

Ballhead Mount Pro

Handlebar

Moto Stem Mount

Moto Stem Mount Pro

Steerer tube

Clutch Mount Pro

Mirror Mount

Mirror Mount Pro

Mirror and clutch

Brake Mount

Brake Mount Large

Brake fluid reservoir

GPS Cradle Mount

AMPS and handlebar crossbar

Anti Vibration Module

Charging Anti Vibration Module

Anti-vibration protection

Motorcycle Mounts

Where is the Vent Mount attached in the car?

How is the Vent Mount attached?

What are the dimensions of the Vent Mount?

Can I use the classic SPC Phone Case with the Vent Mount?

Can I attach my Apple MagSafe smartphone to the Vent Mount without an SP Connect Phone Case?

I still have a classic SPC Phone Case with straight rails. Is it compatible with the Vent Mount?

Vent Mount

What type of cable is included with the Charging Vent Mount?

What is the energy requirement of the Charging Vent Mount SPC?

I have connected my Charging Vent Mount SPC+ to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Vent Mount?

Can I attach my Apple MagSafe smartphone to the Charging Vent Mount without an SP Connect Phone Case?

How does the Charging Vent Mount work in the car?

Can I use the Charging Vent Mount with other USB cables?

No. A classic SPC Phone Case with straight rails is not compatible with the SP Connect Vent Mount and cannot be upgraded for use with it. This is due to the different mounting systems: <ul> <li styl

Charging Vent Mount

What type of cable is included with the Charging Suction Mount?

What is the power requirement of the Charging Suction Mount?

I have connected my Charging Suction Mount to a power source, but it is not functioning. Why is this happening and what can I do?

Can I use the classic SPC Phone Case with the Charging Suction Mount?

Can I attach my Apple MagSafe smartphone to the Charging Suction Mount without an SP Connect Phone Case?

Can I use the Charging Suction Mount with other USB cables?

How does the Charging Suction Mount work in the car?

Charging Suction Mount

What type of cable is included with the Charging Adhesive Mount Pro?

What is the energy requirement of the Charging Adhesive Mount Pro?

I have connected my Charging Adhesive Mount to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Adhesive Mount Pro?

Can I attach my Apple MagSafe smartphone to the Charging Adhesive Mount Pro without an SP Connect Phone Case?

What are the advantages of the Charging Adhesive Mount Pro, and where is it used?

How is the Charging Adhesive Mount Pro installed?

How can I remove the base plate of the Charging Adhesive Mount Pro without leaving any 3M adhesive residue?

Can I use the Charging Adhesive Mount Pro with other USB cables?

Charging Adhesive Mount Pro

Where can the Roll Cage Mount be used?

How is the Roll Cage Mount installed?

Which diameters is the Roll Cage Mount compatible with?

What are the dimensions of the Roll Cage Mount?

Roll Cage Mount

What are the advantages of the Adhesive Mount Pro MA, and where can this mount be used?

How is the Adhesive Mount Pro attached?

The 3M base plate of my Adhesive Mount Pro has come loose. What can I do?

What are the dimensions of the Adhesive Mount Pro MA?

How can I remove the base plate of the Adhesive Mount MA without leaving any 3M adhesive residue behind?

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