The touchscreen functionality is limited when using the Phone Case Xtreme—why is this, and what can I do?Updated 9 days ago
Under normal conditions, the SP Connect Phone Case Xtreme provides reliable touchscreen functionality through its integrated screen protector. However, touchscreen responsiveness may be reduced when wearing gloves or when an additional screen protector or display film is installed on the smartphone.
If you are using an additional screen protector, we recommend removing it, as the Phone Case Xtreme already provides integrated screen protection and is generally not designed for use with an additional protector.
What can I do to improve touchscreen responsiveness?
Depending on your smartphone, you may be able to adjust the touchscreen response or sensitivity in the device settings.
Apple iPhone
On iPhone, you can adjust the response speed of Haptic Touch:
- Open Settings.
- Select Accessibility.
- Select Touch.
- Select Haptic Touch.
- Select Fast to make Haptic Touch respond more quickly.
Android
Many Android smartphones, including Samsung Galaxy devices, offer a setting to increase touchscreen sensitivity:
- Open Settings.
- Open Display or the corresponding touchscreen settings on your device.
- Enable Touch sensitivity or a comparable sensitivity setting, if available.
Please note that the available settings and menu names may vary depending on the smartphone model and operating system version.
What can I do if the issue persists?
If touchscreen functionality remains significantly limited without gloves or an additional screen protector, please contact our Customer Support team and provide:
- Your exact smartphone model
- Your order number or proof of purchase
- Your delivery address
You can contact us at [email protected].
Summary
The Phone Case Xtreme is designed to provide reliable touchscreen functionality. Gloves and additional screen protectors can reduce touchscreen responsiveness. Remove any additional screen protector and, where available, adjust the touch response or sensitivity settings on your smartphone. If the issue persists, please contact our Customer Support team.