I’m not satisfied with the audio quality when making phone calls with the Phone Case Xtreme. What can I do?Updated 8 days ago
The SP Connect Phone Case Xtreme is designed to provide a high level of protection against water and dust. Due to its sealed construction, sound transmission may be more dampened than when using your smartphone without the case, particularly during phone calls or when using the speakerphone function.
How can I improve the audio quality during calls?
For improved sound transmission during phone calls, open the covers for the charging and headphone ports. This can noticeably improve the transmission of sound through the case.
Please note: The Phone Case Xtreme is only protected against water and dust as specified when all port covers are completely closed and properly sealed.
What else can I check?
If opening the port covers does not sufficiently improve the audio quality, please check the following:
- Call volume: Make sure that the in-call volume is not set too low. You can increase it using the volume buttons during a call.
- Bluetooth: Temporarily disable Bluetooth to make sure that the audio is not being routed to another device, such as a headset or car audio system.
- Microphone access: Check that the required microphone permissions are enabled for the app you are using.
- Audio output: During a call, check that the correct audio output, such as the receiver or speaker, is selected.
- Software update: Make sure that your smartphone is running the latest available operating system version.
- Restart your smartphone: Restart the device to rule out a temporary software issue.
What can I do if the issue persists?
If the audio quality remains significantly affected after following the steps above, please contact our Customer Support team so that we can assist you further.
Please provide us with:
- Your smartphone model
- Your order number or proof of purchase
- Your delivery address
You can contact us at [email protected].
Summary
The sealed construction of the Phone Case Xtreme can affect sound transmission during phone calls. Opening the charging and headphone port covers can improve audio quality. If the issue persists, check your smartphone's audio settings and contact our Customer Support team if further assistance is required.