I am unable to completely seal the display housing and back cover of my Phone Case Xtreme. Why is this happening and what can I do?Updated 9 days ago

If the display housing and back cover of your SP Connect Phone Case Xtreme cannot be completely closed, there may be several possible causes. Please check the following points before contacting our Customer Support team.

1. Check for an additional screen protector

The Phone Case Xtreme already features an integrated screen protector and is generally not compatible with additional screen protectors or display films.

An additional screen protector may prevent the display housing and back cover from closing correctly. If you are using one, please remove the screen protector and then try closing the Phone Case Xtreme again.

2. Check your smartphone model

Make sure that you are using the Phone Case Xtreme with the correct smartphone model.

iPhone:
Settings → General → About → Model Name

Android:
Settings → About phone → Model name

Please note that the exact menu names on Android devices may vary depending on the smartphone manufacturer and operating system version.

3. Check the model of your Phone Case Xtreme

Make sure that your Phone Case Xtreme is designed for your exact smartphone model.

You can find the supported smartphone model printed on the upper left side of the back of the Phone Case Xtreme. Compare this information with the model shown in your smartphone settings.

What can I do if the problem persists?

If you are not using an additional screen protector and the Phone Case Xtreme matches your exact smartphone model, please contact our Customer Support team and provide the following information:

• A screenshot showing your smartphone model in the device settings
• A photo of the model designation on the back of the Phone Case Xtreme
• Several photos or a short video clearly showing the issue
• Your order number from our online store or a proof of purchase
• Your delivery address

You can contact us at [email protected]. Our Customer Support team will be happy to assist you.

Summary

If your Phone Case Xtreme cannot be completely closed, first check whether an additional screen protector is installed and make sure that both your smartphone and Phone Case Xtreme models match exactly. If the issue persists, please contact our Customer Support team with the requested photos, video and purchase information so that we can investigate further.