Installation and Usage
How do I properly use the Universal Interface?
We recommend attaching the Universal Interface to the flat, smooth back of a third-party phone case. Attaching it directly to the smartphone is not advised, as many models have a nano-coating that repels the 3M adhesive. The original 3M adhesive adhe
How can I remove the Universal Interface without leaving any 3M adhesive residue?
To remove the Universal Interface, we recommend gently warming the adhesive area with a hair dryer or heat gun on a low setting. This softens the 3M adhesive, allowing the interface to be lifted off slowly and evenly without damaging the surface. Any
Can I attach the Universal Interface directly to the back of my smartphone?
No – we do not advise attaching the Universal Interface directly to the back of your smartphone. Many smartphones feature a nano-coating or other specialized surface treatments. These finishes can significantly reduce the adhesion performance of the
Can the Universal Interface be reused?
No, the Universal Interface is not reusable. The original 3M adhesive is designed for one-time application and cannot be used again once removed. If you are looking for a universal solution that can be used with multiple smartphones, we recommend the
My Universal Interface has fallen off. What can I do?
If the Universal Interface has come loose and is no longer usable, please contact our customer support at [email protected]. To help us assist you more efficiently, please provide the following information:. Our support team will work to find a s
The mechanism of my Universal Interface won’t lock. What can I do?
A certain amount of resistance when locking the SP-Connect mechanism is normal by design. With the Universal Interface, this resistance can feel particularly strong if you test the mechanism “in isolation” (without a mounted phone case and without a
The mechanism of my Universal Interface is suddenly locked – why and what can I do?
In rare cases, the mechanism of the Universal Interface may accidentally be “over-rotated.” This usually happens if the interface is not positioned completely flush (flat) on the SP-Connect mount during installation and slightly slips while being loc
Do I need to worry that the Universal Interface will lose adhesion over time?
In general, there is no need to worry about this — provided the Universal Interface is installed and used correctly. The Universal Interface uses an original 3M high-performance adhesive that is specifically designed for long-term durability and high