Installation & Usage
The touchscreen of my smartphone does not work properly when using the Universal Phone Case Xtreme. Why is this happening and what can I do?
If the touchscreen of your smartphone is unresponsive or does not react reliably when using the SP-Connect Universal Phone Case Xtreme, this is usually caused by additional factors such as screen protectors, gloves, or your smartphone's touchscreen s
Does the Universal Phone Case Xtreme feature an opening for a charging cable?
Yes. The SP-Connect Universal Phone Case Xtreme features an integrated cable port that allows you to charge your smartphone using a charging cable. The integrated cable cover on the bottom of the case allows a charging cable to be connected without o
The mechanism of my Universal Phone Case Xtreme will not lock. What can I do?
If the mechanism of your SP-Connect Universal Phone Case Xtreme does not lock, this does not necessarily indicate a defect. A certain amount of resistance when locking the SP Connect mechanism is normal by design. This resistance can feel significant
The mechanism of my Universal Phone Case Xtreme is suddenly locked. Why did this happen and what can I do?
In rare cases, the mechanism of the SP-Connect Universal Phone Case Xtreme can accidentally be rotated beyond its intended position. This may happen if the Universal Phone Case Xtreme is not positioned completely flat on the mount when attaching it a
How do I use the Universal Phone Case Xtreme correctly?
Using the SP-Connect Universal Phone Case Xtreme is straightforward and allows you to securely use your smartphone with the SP Connect system. First, open the protective cover of the case. Install a compatible SP Connect mount on your vehicle or appl
My smartphone's fingerprint sensor does not work with the Universal Phone Case Xtreme. What can I do?
The fingerprint sensor of your smartphone should function normally when using the SP-Connect Universal Phone Case Xtreme. If you experience issues with fingerprint recognition, we recommend trying the following steps to improve performance. 1. Increa