The touchscreen of my smartphone does not work properly when using the Universal Phone Case Xtreme. Why is this happening and what can I do?Updated 4 months ago
If the touchscreen of your smartphone is unresponsive or does not react reliably when using the SP-Connect Universal Phone Case Xtreme, this is usually caused by additional factors such as screen protectors, gloves, or your smartphone's touchscreen settings.
Possible causes
The Universal Phone Case Xtreme features a durable PET display window that is designed to allow continued touchscreen operation.
However, the following factors may affect touchscreen sensitivity:
- Thick or highly protective screen protectors
- Gloves with limited touchscreen compatibility
- Low touchscreen sensitivity settings on the smartphone
- Device-specific display settings
Adjust touchscreen sensitivity
Many smartphones offer settings that increase touchscreen sensitivity when a screen protector is being used.
Android
- Open your smartphone's settings.
- Enable developer options if required, or look for settings such as "Increase touch sensitivity" or "Screen protector mode".
- Activate the setting and test the touchscreen again.
iPhone
- Open the Settings app on your iPhone.
- Review the available touch-related settings under Accessibility.
- Test the touchscreen again while using the Universal Phone Case Xtreme.
Please note that menu names and settings may vary depending on the manufacturer, device model, and operating system version.
If the issue persists
If the touchscreen still does not function reliably, please contact our Customer Support team at [email protected].
To help us investigate the issue, please provide the following information if possible:
- Order number or proof of purchase
- Full delivery address
- Smartphone model
- Screen protector used (if applicable)
- Short description of the issue
Summary
Limited touchscreen functionality when using the Universal Phone Case Xtreme is usually caused by additional screen protectors, gloves, or touchscreen sensitivity settings on the smartphone. In many cases, increasing the touchscreen sensitivity resolves the issue. If the problem persists, our Customer Support team will be happy to assist with further troubleshooting.