SP Connect EU

The SP Connect Help Center is your go-to resource for all things related to SP Connect products. Whether you need assistance with installation, troubleshooting, or finding the right accessories for your device, we've got you covered. Browse our comprehensive FAQs, step-by-step guides, and video tutorials to quickly find solutions to common issues. If you need more personalized support, our customer service team is just a message away. We’re here to help you get the most out of your SP Connect experience!

SP Connect | Help Center

What methods of payment are available?

Can I pay cash on delivery or on account?

The voucher code was not taken into account when I placed my order. What can I do?

How do I get a voucher code?

I didn't receive my newsletter discount code?

Why could my payment not be processed at checkout?

Why is my credit card not being accepted, even though it works on another website?

Can I place an order for SP Connect from any device?

Is it possible to receive a VAT refund in the EU?

Where can I find my tax invoice?

Payment

Received the wrong Phone Case model - what can I do?

I received a damaged item - what can I do?

I received an incorrect item. What can I do?

I ordered and received the wrong item. What can I do?

I received an incomplete order. What can I do?

Post-Purchase Issues

I want to cancel/change my order. What can I do?

My order already shipped: How can I cancel it?

Cancelling an order

I haven't received an order confirmation. What can I do?

I didn't receive an invoice for my order. What can I do?

Why didn't I receive a purchase or shipping confirmation email after placing my order?

Confirmations and invoices

Orders

How much does it cost to ship my order?

How quickly will my order be shipped?

How can I track my order?

Where is my order?

I have not received my order, although the package is considered delivered. What can I do?

How long does it take to receive my order?

My DHL shipment is marked as delivered, but I have not received it. What can I do?

My GLS shipment is marked as delivered, but I have not received it. What can I do?

Shipment

Tracking & Delivery

Phone Case

Phone Case Xtreme

Design Editions

Phone Case Accessories

Compatibility & Buying Guide

Phone Cases

Universal Interface

Universal Phone Clamp

Charging Universal Phone Clamp

Universal Phone Case

Universal Phone Holder

Universal Interface Mini

Universal Phone Case Xtreme

Universal Phone Case LT

Compatibility & Selection Guide

Universal Solutions

Compatibility

Installation & Usage

Features

Product Details

Scope Of Delivery

Tablet Case Xtreme

Cases & Universal Solutions

Buying Guide

Product Comparison

Upgrades & Accessories

Handlebar Mount

Handlebar Mount Pro

Handlebar Mount Pro MTB

Road Bike Mount Pro

Gravel Bike Mount Pro

Bike Mount

Out-Front Mounts

Universal Bike Mount

Universal Mount

Micro Bike Mount

Mounts for Handlebars & Stem

Aero Mount Pro

Micro Stem Mount Pro

Stem Mount Pro

Stem Mounts

Saddle Case Set

Wedge Case Set (Mag-Align)

Saddle Mount

Bicycle Bags

Stem Mount Flat (Cannondale Intellimount)

Stem Mount Square

Integrated Bike Mount Systems (Cannondale Intellimount, Canyon, Riese & Müller, Satori, Ergotec)

Bike Computer Adapter GAR

Bike Computer Adapter WAH

GARMIN & Wahoo Integration

Bike Front Light 270

Bike Rear Light

Camera/Light Adapter Kit

Bike Lighting & Adapters

Charging Module

Charging Anti Vibration Module

Wireless Powerbank 5000mAh

Wireless Powerbank 10000mAh

Cable 12V DC

Cable 6V DC

Cable USB-A

Cable USB-C

Bosch LPP E-Bike Cable

Wireless Charging Solutions

Bicycle Mounts

Moto Mount Pro

Moto Mount 3D

Moto Mount 3D 1 1/2"

Moto Mount LT

Bar Clamp Mount Pro

Ballhead Mount Pro

Clutch Mount Pro

Handlebar

Moto Stem Mount

Moto Stem Mount Pro

Steerer Tube

Mirror Mount

Mirror Mount Pro

Mirror

Brake Mount

Brake Mount Large

Brake Fluid Reservoir

GPS Cradle Mount

Crossbar Mount Pro

AMPS and Handlebar Crossbar

Magnetic Phone Holder Pro

Steel Fuel Tank

Anti Vibration Module

Vibration Protection

Universal Charging Phone Clamp

Wireless Powerbank 5.000mAh

Wireless Powerbank 10.000mAh

Motorcycle Mounts

Where is the Vent Mount attached in the car?

How is the Vent Mount attached?

What are the dimensions of the Vent Mount?

Can I use the classic SPC Phone Case with the Vent Mount?

Can I attach my Apple MagSafe smartphone to the Vent Mount without an SP Connect Phone Case?

I still have a classic SPC Phone Case with straight rails. Is it compatible with the Vent Mount?

Vent Mount

What type of cable is included with the Charging Vent Mount?

What is the energy requirement of the Charging Vent Mount SPC?

I have connected my Charging Vent Mount SPC+ to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Vent Mount?

Can I attach my Apple MagSafe smartphone to the Charging Vent Mount without an SP Connect Phone Case?

How does the Charging Vent Mount work in the car?

Can I use the Charging Vent Mount with other USB cables?

Is the classic SPC Phone Case compatible with the Charging Vent Mount?

Can the Charging Vent Mount securely hold larger smartphones such as Galaxy Ultra/Plus and iPhone Pro Max models?

Charging Vent Mount

What type of cable is included with the Charging Suction Mount?

What is the power requirement of the Charging Suction Mount?

I have connected my Charging Suction Mount to a power source, but it is not functioning. Why is this happening and what can I do?

Can I use the classic SPC Phone Case with the Charging Suction Mount?

Can I attach my Apple MagSafe smartphone to the Charging Suction Mount without an SP Connect Phone Case?

Can I use the Charging Suction Mount with other USB cables?

How does the Charging Suction Mount work in the car?

Can the Charging Suction Mount securely hold larger smartphones such as Galaxy Ultra/Plus and iPhone Pro Max models?

Charging Suction Mount

What type of cable is included with the Charging Adhesive Mount Pro?

What is the energy requirement of the Charging Adhesive Mount Pro?

I have connected my Charging Adhesive Mount to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Adhesive Mount Pro?

Can I attach my Apple MagSafe smartphone to the Charging Adhesive Mount Pro without an SP Connect Phone Case?

What are the advantages of the Charging Adhesive Mount Pro, and where is it used?

How is the Charging Adhesive Mount Pro installed?

How can I remove the base plate of the Charging Adhesive Mount Pro without leaving any 3M adhesive residue?

Can I use the Charging Adhesive Mount Pro with other USB cables?

Can the Charging Adhesive Mount Pro securely hold larger smartphones such as Galaxy Ultra/Plus and iPhone Pro Max models?

Charging Adhesive Mount Pro

Where can the Roll Cage Mount be used?

How is the Roll Cage Mount installed?

Which diameters is the Roll Cage Mount compatible with?

What are the dimensions of the Roll Cage Mount?

Roll Cage Mount

What are the advantages of the Adhesive Mount Pro MA, and where can this mount be used?

How is the Adhesive Mount Pro attached?

The 3M base plate of my Adhesive Mount Pro has come loose. What can I do?

What are the dimensions of the Adhesive Mount Pro MA?

How can I remove the base plate of the Adhesive Mount MA without leaving any 3M adhesive residue behind?

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