My smartphone's fingerprint sensor does not work with the Universal Phone Case Xtreme. What can I do?Updated 4 months ago
The fingerprint sensor of your smartphone should function normally when using the SP-Connect Universal Phone Case Xtreme.
If you experience issues with fingerprint recognition, we recommend trying the following steps to improve performance.
Optimising fingerprint sensor performance
1. Increase touchscreen sensitivity
- Enable increased touchscreen sensitivity in your smartphone's settings.
2. Clean the display
- Clean the display using distilled water or a mild, alcohol-free cleaning solution.
3. Re-register your fingerprint
- Set up your fingerprint again while your smartphone is already installed in the Universal Phone Case Xtreme.
4. Slightly moisten your finger
- Lightly moisten your finger to improve recognition accuracy.
5. Check for software updates
- Make sure your smartphone is running the latest software version.
6. Remove any existing screen protector
- Additional screen protectors may affect the performance of the fingerprint sensor. Remove any existing screen protector and test fingerprint recognition again.
If the issue persists
If fingerprint recognition still does not work reliably, please contact our Customer Support team.
If possible, please include the following information:
- Order number or proof of purchase
- Full delivery address
- Smartphone model
- Screen protector used (if applicable)
- Short description of the issue
You can reach our support team at [email protected].