Installation & Usage
How do I properly use the Phone Case Xtreme?
The SP Connect Phone Case Xtreme consists of two parts and is designed to provide a high level of protection while allowing your smartphone to connect to compatible SP Connect mounts. Please note: If an additional screen protector or display film is
How can I open the Phone Case Xtreme to take my phone out?
The SP Connect Phone Case Xtreme consists of a display housing and back cover that are securely connected to protect your smartphone. To open the case and remove your smartphone, use the included SPC+ Tool. For detailed instructions on opening and us
I am unable to completely seal the display housing and back cover of my Phone Case Xtreme. Why is this happening and what can I do?
If the display housing and back cover of your SP Connect Phone Case Xtreme cannot be completely closed, there may be several possible causes. Please check the following points before contacting our Customer Support team. The Phone Case Xtreme already
I’m not satisfied with the audio quality when making phone calls with the Phone Case Xtreme. What can I do?
The SP Connect Phone Case Xtreme is designed to provide a high level of protection against water and dust. Due to its sealed construction, sound transmission may be more dampened than when using your smartphone without the case, particularly during p
The touchscreen functionality is limited when using the Phone Case Xtreme—why is this, and what can I do?
Under normal conditions, the SP Connect Phone Case Xtreme provides reliable touchscreen functionality through its integrated screen protector. However, touchscreen responsiveness may be reduced when wearing gloves or when an additional screen protect
Does the fingerprint sensor on my Samsung Galaxy smartphone work with the Phone Case Xtreme?
Yes. The SP Connect Phone Case Xtreme is designed to support the fingerprint sensor on compatible Samsung Galaxy smartphones. For models with a fingerprint sensor located beneath the display, the Phone Case Xtreme features a special adhesive circle (
The mechanism of my Phone Case Xtreme won’t lock. What can I do?
A certain amount of resistance when using the Twist-to-Lock mechanism of the SP Connect Phone Case Xtreme is normal. This resistance may feel stronger when the mechanism is tested without an SP Connect mount. To determine whether the mechanism is fun
Water has entered my Phone Case Xtreme. Why did this happen and what can I do?
The SP Connect Phone Case Xtreme is IP68 rated and provides protection against rain, splashes, dust and temporary immersion in fresh water at a depth of up to 1.5 metres for a maximum of 30 minutes, provided that the case is correctly closed and seal
The mechanism of my Phone Case Xtreme is suddenly locked – What can I do?
In rare cases, the Twist-to-Lock mechanism of the SP Connect Phone Case Xtreme may accidentally remain in the locked position when the case is not attached to a mount. This can happen if the Phone Case Xtreme is not positioned fully and flat on the m