Installation & Usage
How do I properly use the Universal Phone Case?
To use your smartphone safely and securely with the SP Connect Universal Phone Case, please follow these steps:. Place the self-adhesive EVA frame and the scratch-free fleece insert into the Universal Phone Case. Carefully slide your smartphone into
Does the Universal Phone Case have openings for the charging port and audio port?
To ensure reliable weatherproof protection, the SP Connect Universal Phone Case is fully enclosed and does not feature dedicated openings for the charging port or audio port. The design intentionally seals the smartphone completely, including the hea
When using the Universal Phone Case, the touchscreen function of my smartphone does not work. Why is this and what can I do?
Strong screen protectors and gloves may affect touchscreen functionality when using the Universal Phone Case. If this occurs, we recommend adjusting your smartphone's touchscreen sensitivity:. For Android:. For Apple:. Please note that the exact step
The mechanism of my Universal Phone Case will not lock. What can I do?
A certain level of resistance when locking the SP Connect mechanism is normal due to its design. With the Universal Phone Case, this resistance may feel more pronounced if you test the mechanism “in isolation” (without a mounted SP Connect mount and
The mechanism of my Universal Phone Case is suddenly locked – why and what can I do?
In rare cases, the mechanism of the Universal Phone Case may accidentally be “over-rotated.” This usually happens if the interface is not positioned completely flush (flat) on the SP-Connect mount during installation and slightly slips while being lo