Shipment

How much does it cost to ship my order?

Shipping costs vary by location and order value. Free shipping is available for EU countries. You can find specific shipping details during checkout or by visiting the Delivery Page.

How quickly will my order be shipped?

Your order will typically be shipped within 24 hours of being placed, excluding weekends and public holidays. For more specific shipping details, visit the Delivery Page.

How can I track my order?

After placing an order in our online store, shipping will occur within 24 hours, excluding weekends. Once your order has been shipped, you will receive a notification with a DHL or GLS tracking number. If you don't see this confirmation in your main

Where is my order?

If your order has not arrived within the delivery time specified in our online store, we recommend the following steps:. Please keep in mind that weekends and public holidays may affect delivery times, as carriers only operate on working days. You ca

I have not received my order, although the package is considered delivered. What can I do?

If your package is marked as delivered according to the tracking information but you cannot locate it, please check the following:. If the shipment is still not found, please contact our support team with your name and order number at support@sp-conn

How long does it take to receive my order?

Your order will be ready for dispatch within 24 hours of receipt (excluding weekends and public holidays). You will receive a shipping confirmation with a tracking link for DHL or GLS. Here are the estimated delivery times by country: