I have not received my order, although the package is considered delivered. What can I do?Updated a year ago

If your package is marked as delivered according to the tracking information but you cannot locate it, please check the following:

1. Ensure the correct delivery address was used for your order.
2. Check for a notification of a delivery attempt near your door or house entrance.
3. Look for an email, including in your spam folder, for a notification regarding delivery to a pick-up location.
4. Ask neighbors if the package may have been left with them.
5. Verify whether you gave permission for the package to be left unattended.*

If the shipment is still not found, please contact our support team with your name and order number at [email protected]. We will do our best to ensure you receive your order as soon as possible.

Please note: If permission to leave the package was granted, the responsibility for its receipt lies with the recipient. In such cases, the delivery service assumes no liability for loss. If you've given permission to leave the package and it is missing, please contact our support team so we can help find a solution.