The display cover and back of my Phone Case Xtreme won’t close. Why is this happening and what can I do?Updated 18 days ago
If the display cover and the back of your Phone Case Xtreme cannot be closed properly, this can have several possible causes.
Possible causes
1) A screen protector is installed on the smartphone
The Phone Case Xtreme is generally not compatible with existing screen protectors. If a screen protector is installed on your device, it may prevent the two components of the case from closing correctly.
If you are using a screen protector, please remove it and try closing the Phone Case Xtreme again.
2) Check your smartphone model
Please make sure that your smartphone model matches the model for which the Phone Case Xtreme was designed.
You can check your smartphone model as follows:
iPhone: Settings → General → About → Model Name
Android: Settings → About Phone → Model Name
3) Check the model of your Phone Case Xtreme
Please also verify that the Phone Case Xtreme matches your smartphone model.
The supported smartphone model is printed on the upper left side on the back of the Phone Case Xtreme.
If the problem persists
If no screen protector is being used and the Phone Case Xtreme model matches your smartphone model, please contact our Customer Support and provide the following information so we can review the issue:
A screenshot showing your smartphone model from the device settings
A photo of the model designation printed on the back of the Phone Case Xtreme
A few photos or a short video showing the issue
Your order number from our online store or a proof of purchase, as well as your delivery address
You can reach our support team at:
[email protected]
Our team will be happy to assist you as quickly as possible.