My Charging Anti Vibration Module only charges intermittently or not at all. What can I do?Updated 2 months ago

If your SP Connect Charging Anti Vibration Module only charges intermittently or does not start charging at all, you can narrow down the cause with a few simple troubleshooting steps.

1. Test the charging module with an alternative power source

The quickest way to identify the cause is to test the Charging Anti Vibration Module with a different power source outside the vehicle.

Suitable power sources include:

• A USB power adapter with at least 5 V / 2 A
• A sufficiently powerful power bank with at least 5 V / 2 A

Please do not use a USB port on a computer or laptop for this test. These USB ports often do not provide the 5 V / 2 A required by the Charging Anti Vibration Module. This may result in charging issues even if the charging module itself is working correctly.

Important: Power sources with a lower output may prevent the charging module from operating correctly even if there is no defect.

2. Check the charging process

Mount your smartphone correctly on the Charging Anti Vibration Module and then wait up to 10 seconds. Charging may not always start immediately after placing the smartphone on the module.

Evaluate the test result

Case A: The smartphone still does not charge with the alternative power source.

In this case, there may be an issue with the Charging Anti Vibration Module or the smartphone setup being used.

Please contact our Customer Support at [email protected] and, if possible, provide the following information:

• A short video showing the smartphone correctly mounted on the Charging Anti Vibration Module.
• Your order number or proof of purchase.
• Your complete delivery address.

Case B: The smartphone charges correctly with the alternative power source.

In this case, the cause is most likely related to the original power supply, wiring or connection on the vehicle.

Please contact our Customer Support at [email protected] and provide the following information:

• Description of the issue
  • No charging
  • Charging only starts intermittently
  • Battery continues to discharge despite the charging indicator
• Cable used
  • SP Connect Cable USB-A
  • SP Connect Cable USB-C
  • SP Connect Cable 12V DC
  • SP Connect Cable 6V DC
  • SP Connect Bosch LPP E-Bike Cable
  • Third-party cable (including a product link)
• Power source used
  • Please provide the voltage, current and power output (V / A / W), as well as the brand and model.
• When used on a motorcycle
  • Please also let us know whether your motorcycle is equipped with a keyless system.

Summary

In most cases, testing the Charging Anti Vibration Module with an alternative power source will quickly help determine whether the cause is related to the module itself or the vehicle's power supply. If the steps above do not resolve the issue, our Customer Support will be happy to assist you with further troubleshooting.