If your SP-Connect Charging Anti Vibration Module charges only intermittently or does not start charging at all, the following steps can help identify the cause of the issue. The quickest way to troubleshoot is to connect the Charging Anti Vibration

If your <a href="https://sp-connect.com/collections/motorcycle/products/charging-anti-vibration-module">SP-Connect Charging Anti Vibration Module</a> charges only intermittently or does not start charging at all, the following steps can help identify the cause of the issue.<hr><h3 id="1-test-the-module-with-an-alternative-power-source">1. Test the Module with an Alternative Power Source</h3>The quickest way to troubleshoot is to connect the Charging Anti Vibration Module to a different power source outside of the vehicle.Suitable power sources include:<ul><li style="font-size: 16px;">A USB power adapter with at least 5 V / 2 A</li><li style="font-size: 16px;">A sufficiently powerful power bank with at least 5 V / 2 A</li></ul>Please do not use a USB port on a computer or laptop for this test. These ports often do not provide the required output of 5 V / 2 A and may cause charging issues even if the Charging Anti Vibration Module is functioning correctly.Important: Power sources with a lower output may prevent proper operation, even if the Charging Anti Vibration Module is not defective.<hr><h3 id="2-check-the-charging-process">2. Check the Charging Process</h3>Mount your smartphone correctly on the Charging Anti Vibration Module and wait up to 10 seconds. Charging does not always start immediately after the phone is attached.<hr><h3 id="evaluate-the-test-results">Evaluate the Test Results</h3>Case A: The smartphone does not charge even when connected to the alternative power source.In this case, there may be an issue with the Charging Anti Vibration Module or the smartphone setup being used.Please contact our Customer Support team at <a href="mailto:support@sp-connect.com">support@sp-connect.com</a> and, if possible, provide the following information:<ul><li style="font-size: 16px;">A short video showing the smartphone correctly mounted on the Charging Anti Vibration Module</li><li style="font-size: 16px;">Order number or proof of purchase</li><li style="font-size: 16px;">Full delivery address</li></ul>Case B: The smartphone charges normally when connected to the alternative power source.In this case, the issue is usually related to the original power supply, wiring, or vehicle connection.Please contact our Customer Support team at <a href="mailto:support@sp-connect.com">support@sp-connect.com</a> and provide the following details:<ul><li style="font-size: 16px;">Description of the issue &#x2013; No charging &#x2013; Charging starts only intermittently &#x2013; Battery continues to discharge despite showing a charging indicator</li><li style="font-size: 16px;">Cable used &#x2013; <a href="https://sp-connect.com/collections/electronics/products/cable-usb-a">SP Connect Cable USB-A</a> &#x2013; <a href="https://sp-connect.com/collections/electronics/products/cable-usb-c">SP Connect Cable USB-C</a> &#x2013; <a href="https://sp-connect.com/collections/electronics/products/cable-12v-dc">SP Connect Cable 12V DC</a> &#x2013; <a href="https://sp-connect.com/collections/electronics/products/cable-6v-dc">SP Connect Cable 6V DC</a> &#x2013; <a href="https://sp-connect.com/collections/electronics/products/bosch-lpp-e-bike-cable">SP Connect Bosch LPP E-Bike Cable</a> &#x2013; Third-party cable (including a product link)</li><li style="font-size: 16px;">Power source used Please provide voltage, current, and power output (V / A / W), as well as the brand and model.</li><li style="font-size: 16px;">For motorcycle installations Please also let us know whether your motorcycle is equipped with a keyless ignition system.</li></ul><hr><h3 id="summary">Summary</h3>In most cases, testing the Charging Anti Vibration Module with an alternative power source quickly determines whether the issue is caused by the module itself or by the vehicle&apos;s power supply. If the steps above do not resolve the problem, our Customer Support team will be happy to assist you with further troubleshooting.

My Charging Anti Vibration Module charges only intermittently or not at all. What can I do?

The SP-Connect Charging Anti Vibration Module supports wireless charging with up to 15 W. However, the actual charging speed may vary depending on your smartphone, power source, and operating conditions. This is normal for wireless charging and does

The <a href="https://sp-connect.com/collections/motorcycle/products/charging-anti-vibration-module">SP-Connect Charging Anti Vibration Module</a> supports wireless charging with up to 15 W. However, the actual charging speed may vary depending on your smartphone, power source, and operating conditions. This is normal for wireless charging and does not necessarily indicate a defect.<hr><h3 id="why-charging-speed-can-vary">Why Charging Speed Can Vary</h3><ul><li style="font-size: 16px;">Smartphone compatibility &amp; charging protocols: Not all smartphones support the same wireless charging profiles. Some devices charge more slowly by design or reduce charging speed sooner than others.</li><li style="font-size: 16px;">Temperature management: Heat generated by direct sunlight, navigation apps, or background activity may cause the smartphone to automatically reduce charging power to prevent overheating.</li><li style="font-size: 16px;">Power supply: If the power source cannot provide sufficient output, less power will be available to the Charging Anti Vibration Module.</li><li style="font-size: 16px;">Simultaneous power consumption: Navigation, high screen brightness, mobile data, and music streaming may consume enough power to significantly reduce the net charging rate.</li><li style="font-size: 16px;">Battery level and battery protection features: Many smartphones charge faster at lower battery levels and automatically reduce charging speed as the battery approaches full capacity, especially above approximately 80%.</li></ul><hr><h3 id="tips-for-improving-charging-performance">Tips for Improving Charging Performance</h3>1. Use a Suitable Power Source<ul><li style="font-size: 16px;">Use a power source that supports Power Delivery (PD) or Quick Charge (QC 2.0 / 3.0 / 4.0) and provides sufficient power output.</li><li style="font-size: 16px;">An underpowered power source can significantly limit charging performance.</li></ul>2. Ensure Proper Phone Alignment<ul><li style="font-size: 16px;">Make sure the smartphone is mounted correctly and sits flat on the Charging Anti Vibration Module.</li><li style="font-size: 16px;">The charging coils must be properly aligned to achieve optimal charging performance.</li></ul>3. Reduce Heat<ul><li style="font-size: 16px;">Protect both the smartphone and Charging Anti Vibration Module from direct sunlight whenever possible.</li><li style="font-size: 16px;">If possible, charge in a cooler environment. An ambient temperature of around 20&#xB0;C (68&#xB0;F) is ideal.</li><li style="font-size: 16px;">If the smartphone becomes very warm, allow it to cool down before continuing to charge. Charging performance will often improve afterwards.</li></ul>4. Reduce Power Consumption While Charging<ul><li style="font-size: 16px;">Enable adaptive brightness or reduce screen brightness.</li><li style="font-size: 16px;">Close unnecessary background applications.</li><li style="font-size: 16px;">Use offline maps whenever possible during navigation.</li><li style="font-size: 16px;">Disable wireless connections that are not required during your ride.</li></ul>5. Evaluate Charging Performance at a Low Battery Level<ul><li style="font-size: 16px;">Check charging performance when the battery level is below 30%.</li><li style="font-size: 16px;">Many smartphones automatically reduce charging speed as the battery level increases.</li><li style="font-size: 16px;">Charging may become noticeably slower once the battery reaches approximately 80% or higher.</li></ul>6. Review Battery Protection Settings<ul><li style="font-size: 16px;">Many smartphones include features such as optimized charging, adaptive charging, or battery protection.</li><li style="font-size: 16px;">These features may intentionally reduce charging speed or limit charging capacity.</li><li style="font-size: 16px;">Check your device&apos;s battery and charging settings if necessary.</li></ul><hr><h3 id="if-your-smartphone-still-charges-too-slowly">If Your Smartphone Still Charges Too Slowly</h3>If charging performance remains significantly below expectations after following the steps above, please contact our Customer Support team at <a href="mailto:support@sp-connect.com">support@sp-connect.com</a>.Please include the following information:<ul><li style="font-size: 16px;">Order number or proof of purchase</li><li style="font-size: 16px;">Full delivery address</li><li style="font-size: 16px;">Smartphone model</li><li style="font-size: 16px;">Charging Anti Vibration Module used</li><li style="font-size: 16px;">Details about the power source, including charger type, power output, connection method, and cable used</li><li style="font-size: 16px;">Please also specify how much the battery charges within a certain period of time, for example: &quot;The smartphone charges approximately 10% within 30 minutes.&quot;</li></ul><hr><h3 id="summary">Summary</h3>Slow wireless charging is often caused by temperature, power supply limitations, smartphone settings, or high power consumption during use. Using a suitable power source, ensuring proper alignment, and reducing power consumption can often improve charging performance significantly.<hr><h3 id="additional-information">Additional Information</h3><ul style="list-style-type: disc;"><li style="font-size: 16px;"><a href="https://cdn.shopify.com/s/files/1/1862/4277/files/MAN229_ChargingAntiVibrationModule_90x90_web.pdf?v=1745924134">Charging Anti Vibration Module Manual</a></li></ul>

My Charging Anti Vibration Module charges too slowly. What can I do?

The SP-Connect Charging Anti Vibration Module requires a minimum power input of 5 V / 2 A (at least 10 W) for reliable operation. For normal operation, the power source should provide at least:. If the power source cannot provide this level of output

The <a href="https://sp-connect.com/collections/motorcycle/products/charging-anti-vibration-module">SP-Connect Charging Anti Vibration Module</a> requires a minimum power input of 5 V / 2 A (at least 10 W) for reliable operation.<hr><h3 id="minimum-power-requirements">Minimum Power Requirements</h3>For normal operation, the power source should provide at least:<ul><li style="font-size: 16px;">5 V / 2 A</li><li style="font-size: 16px;">10 W total power output</li></ul>If the power source cannot provide this level of output, charging performance may be reduced or charging interruptions may occur.<hr><h3 id="requirements-for-fast-wireless-charging">Requirements for Fast Wireless Charging</h3>To achieve wireless charging speeds of 7.5 W or 10 W, the power source should support at least:<ul><li style="font-size: 16px;">9 V / 1.67 A</li><li style="font-size: 16px;">15 W total power output</li></ul>The actual charging speed also depends on the smartphone model and the wireless charging protocols it supports.<hr><h3 id="recommended-power-sources">Recommended Power Sources</h3>For the best possible charging performance, we recommend using a power source that supports:<ul><li style="font-size: 16px;">Quick Charge (QC 2.0 / 3.0 / 4.0)</li><li style="font-size: 16px;">USB-C Power Delivery (PD)</li></ul>These charging standards provide the voltage and current required for optimal performance of the Charging Anti Vibration Module.<hr><h3 id="summary">Summary</h3>The Charging Anti Vibration Module requires at least 5 V / 2 A (10 W) for reliable operation. For fast wireless charging, we recommend a power source capable of providing at least 15 W and supporting Quick Charge or USB-C Power Delivery.<hr><h3 id="additional-information">Additional Information</h3><ul style="list-style-type: disc;"><li style="font-size: 16px;"><a href="https://cdn.shopify.com/s/files/1/1862/4277/files/MAN229_ChargingAntiVibrationModule_90x90_web.pdf?v=1745924134">Manual</a> <a href="https://cdn.shopify.com/s/files/1/1862/4277/files/MAN229_ChargingAntiVibrationModule_90x90_web.pdf?v=1745924134">Charging Anti Vibration Module</a></li></ul>

What are the power requirements of the Charging Anti Vibration Module?

The SP-Connect Charging Anti Vibration Module provides wireless charging with up to 15 W. The actual charging speed may vary depending on several factors:. The Charging Anti Vibration Module supports wireless charging with up to 15 W. Actual charging

The <a href="https://sp-connect.com/collections/motorcycle/products/charging-anti-vibration-module">SP-Connect Charging Anti Vibration Module</a> provides wireless charging with up to 15 W.<hr><h3 id="maximum-charging-output">Maximum Charging Output</h3><ul><li style="font-size: 16px;">Wireless charging output: up to 15 W</li><li style="font-size: 16px;">Qi-certified wireless charging technology</li><li style="font-size: 16px;">Compatible with smartphones that support wireless charging</li></ul><hr><h3 id="important-information-about-actual-charging-performance">Important Information About Actual Charging Performance</h3>The actual charging speed may vary depending on several factors:<ul><li style="font-size: 16px;">Power source used</li><li style="font-size: 16px;">Smartphone model and supported charging protocols</li><li style="font-size: 16px;">Current battery level of the smartphone</li><li style="font-size: 16px;">Simultaneous use of navigation, apps, or display functions</li><li style="font-size: 16px;">Ambient temperature and the smartphone&apos;s thermal management system</li></ul><hr><h3 id="summary">Summary</h3>The Charging Anti Vibration Module supports wireless charging with up to 15 W. Actual charging performance depends on the power source, smartphone model, and operating conditions.<hr><h3 id="additional-information">Additional Information</h3><ul style="list-style-type: disc;"><li style="font-size: 16px;"><a href="https://cdn.shopify.com/s/files/1/1862/4277/files/MAN229_ChargingAntiVibrationModule_90x90_web.pdf?v=1745924134">Manual</a> <a href="https://cdn.shopify.com/s/files/1/1862/4277/files/MAN229_ChargingAntiVibrationModule_90x90_web.pdf?v=1745924134">Charging Anti Vibration Module</a></li></ul>

What charging power does the Charging Anti Vibration Module provide?

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