Why isn't my existing Saddle Case compatible with my new Saddle Mount, and what can I do?Updated 3 months ago

If your existing SP Connect Saddle Case cannot be attached to the SP-Connect Saddle Mount, or if the locking mechanism appears too large, your Saddle Case is most likely equipped with the older SPC interface.

Why are the products not compatible?

The current Saddle Mount has been designed for the newer SP Connect interface. Saddle Cases with the older SPC locking mechanism are therefore not compatible with the current mount.

At this time, there is no adapter available to make the two systems compatible.

What can I do?

Please contact our Customer Support team at support@sp-connect.eu. Our team will review your case and provide you with a suitable solution.

To help us process your request as quickly as possible, please include the following information:

• Order number or proof of purchase
• Shipping address

Summary

If your existing SP Connect Saddle Case is not compatible with the new Saddle Mount, it is most likely an older product with the SPC interface. As no adapter is currently available, our Customer Support team will be happy to help you find a suitable solution.