The touchscreen of my smartphone does not work properly when using the Universal Phone Case LT. What can I do?Updated 4 months ago
If your smartphone’s touchscreen is limited or does not respond reliably when used with the SP-Connect Universal Phone Case LT, this is usually caused by additional factors such as a screen protector, gloves, or the touchscreen settings of the smartphone itself.
Possible causes
The Universal Phone Case LT features a durable PET display window that allows continued touchscreen operation.
However, additional factors may affect the display's sensitivity:
- Thick or heavy-duty screen protectors
- Gloves with limited touchscreen compatibility
- Low touchscreen sensitivity settings on the smartphone
- Device-specific display settings
Adjust touchscreen sensitivity
Many smartphones offer settings that increase touchscreen sensitivity for use with screen protectors.
Android
- Open your smartphone settings.
- Look for an option such as “Increase touch sensitivity” or “Screen protector mode”.
- Enable the setting and test the touchscreen again.
iPhone
- Open the Settings app on your iPhone.
- Review the available touch-related accessibility settings.
- Test the touchscreen again while using the Universal Phone Case LT.
Please note that menu names and available settings may vary depending on the smartphone manufacturer, model and operating system version.
If the issue persists
If the touchscreen still does not respond reliably, please contact our Customer Support team.
If possible, include the following information:
- Order number or proof of purchase
- Full delivery address
- Smartphone model
- Details of any screen protector used
- A short description of the issue
You can contact our support team at [email protected].
Summary
Touchscreen issues when using the Universal Phone Case LT are usually caused by additional screen protectors, gloves or touchscreen sensitivity settings. In many cases, increasing the touchscreen sensitivity of the smartphone resolves the issue. If the problem persists, our Customer Support team will be happy to assist with further troubleshooting.