The mechanism of my Wireless Powerbank 10000mAh won't lock. What can I do?Updated 3 months ago
A certain amount of resistance when locking the SP Connect Twist-to-Lock mechanism is completely normal due to the design of the system. This can feel more noticeable on the SP-Connect Wireless Powerbank 10000mAh, especially if you test the mechanism without it being mounted on an SP Connect mount.
To check whether your Wireless Powerbank 10000mAh is functioning correctly, please follow these steps:
1. Install an SP Connect mount
Securely install your SP Connect mount on the intended vehicle, such as your bicycle, motorcycle, or car. A stable installation is required to properly test the locking mechanism.
2. Lock the Wireless Powerbank 10000mAh correctly
- Place the Wireless Powerbank 10000mAh completely flat onto the mount.
- Rotate the Wireless Powerbank 10000mAh by 90° until the mechanism clicks into place.
You can find detailed step-by-step instructions here:
Only when mounted correctly are the necessary pressure and leverage applied to accurately test the mechanism.
Still having trouble?
If the Wireless Powerbank 10000mAh still cannot be locked when used as described above, there may be a rare defect in the locking mechanism.
Please contact our Customer Support and provide the following information:
- A brief description of the issue.
- A short video showing the locking attempt.
- Your order number or proof of purchase.
- Your full shipping address.
You can reach our support team at:
[email protected]
Our team will be happy to assist you as quickly as possible.