The mechanism of my Universal Phone Case Xtreme will not lock. What can I do?Updated 4 months ago
If the mechanism of your SP-Connect Universal Phone Case Xtreme does not lock, this does not necessarily indicate a defect.
A certain amount of resistance when locking the SP Connect mechanism is normal by design. This resistance can feel significantly stronger if the mechanism is tested without a mounted SP Connect mount or without a smartphone installed in the case.
Step 1: Install the mount correctly
First, make sure that a compatible SP Connect mount is properly installed on your vehicle.
- Bicycle
- Motorcycle
- Car
A secure and stable installation is required to properly test the locking mechanism.
Step 2: Insert your smartphone correctly
Insert your smartphone fully into the Universal Phone Case Xtreme.
- Adjust the Universal Phone Case Xtreme using the included foam inserts to fit your smartphone.
- Place your smartphone inside the case.
- Close the cover completely until it clicks securely into place.
- Ensure that the smartphone is securely positioned and that the case is fully closed.
Step 3: Lock the mechanism
Place the Universal Phone Case Xtreme completely flat onto the mounting head of the installed SP Connect mount.
- Position the Universal Phone Case Xtreme fully onto the mounting interface.
- Rotate the case by 90° into the locked position.
- Check whether the mechanism locks correctly.
Only under these conditions are the required pressure and leverage forces generated to accurately evaluate whether the mechanism is functioning correctly.
If the Universal Phone Case Xtreme still does not lock
If the Universal Phone Case Xtreme still cannot be locked despite following the steps above, the mechanism may be defective.
In this case, please contact our Customer Support team at [email protected] and provide the following information:
- A short description of the issue
- A short video showing the locking process
- Your order number or proof of purchase
- Your full delivery address
Summary
A higher level of resistance when locking the Universal Phone Case Xtreme is generally normal. For a proper functionality test, the smartphone should be installed in the case and the mechanism should be tested on a mounted SP Connect holder. If the mechanism still cannot be locked, our Customer Support team will be happy to assist with further troubleshooting.