The mechanism of my Universal Interface Mini is suddenly locked – why and what can I do?Updated a month ago
In rare cases, the mechanism of the Universal Interface Mini may accidentally become “over-rotated”. This usually happens when the interface is not placed fully flat on an SP Connect mount during installation and slightly slips while being locked.
In this situation, the mechanism ends up in the locked position without being correctly attached to a mount. As a result, the Universal Interface Mini can no longer be placed onto a mount.
Solution: Reset the mechanism using the SPC+ Tool
You can easily return the mechanism to the correct position using the included SPC+ Tool .
Step-by-step instructions
1) Hold the device steady
Hold the device you are using with the Universal Interface Mini firmly with one hand.
2) Insert the tool correctly
Insert the SPC+ Tool fully and flat into the mechanism. Make sure it contacts two diagonally opposite corners at the same time.
3) Rotate the mechanism back
Turn the mechanism back by 90 degrees using the SPC+ Tool. Some additional force may be required – this is normal.
How to prevent accidental locking
When attaching the Universal Interface Mini, always make sure it sits completely flat on the mount interface before rotating it into the locked position. This prevents slipping and over-rotating the mechanism.
Still unable to unlock the mechanism?
If the mechanism still cannot be rotated back despite following the steps above, please contact our Customer Support and provide the following information:
A short video showing that the mechanism cannot be unlocked under the described conditions
Your order number from our online store or a proof of purchase
Your delivery address
You can reach our support team at:
[email protected]
Our team will assist you as quickly as possible.