The mechanism of my SP Connect Wireless Powerbank 10000mAh is suddenly locked – why did this happen and what can I do?Updated a month ago
In rare cases, the Twist-to-Lock mechanism of the SP Connect Wireless Powerbank 10000mAh can accidentally be rotated beyond its intended position. This typically happens if the powerbank is not placed completely flat onto a SP Connect mount before turning it into the locked position, causing it to slip during installation.
In this situation, the mechanism remains in the locked position without being properly attached to a mount. As a result, the Wireless Powerbank 10000mAh can no longer be mounted onto an SP Connect mount.
Solution: Reset the mechanism using the SPC+ Tool
You can easily return the mechanism to its correct position using the supplied SPC+ Tool.
Step-by-step instructions
- Place the powerbank on a flat surface with the mounting mechanism facing upwards and hold it firmly with one hand.
- Insert the SPC+ Tool: Fully insert the SPC+ Tool into the mechanism so that it sits flat. Make sure the tool contacts two diagonally opposite corners at the same time.
- Rotate the mechanism back: Turn the mechanism back by 90° using the SPC+ Tool. Slightly more force may be required – this is normal.
Detailed instructions can be found here:
How to prevent the mechanism from locking
When mounting the Wireless Powerbank 10000mAh, always make sure it is positioned completely flat on the mount before rotating it into the locked position. This helps prevent slipping and over-rotating the mechanism.
Still unable to unlock the mechanism?
If the mechanism still cannot be reset after following these steps, please contact our Customer Support and provide the following information:
- A short video showing that the mechanism cannot be unlocked as described.
- Your order number from our online store or a proof of purchase.
- Your shipping address.
You can reach our support team at:
[email protected]
Our team will be happy to assist you as quickly as possible.