My Wireless Powerbank 10000mAh won't turn on. What can I do?Updated 3 months ago

If your SP-Connect Wireless Powerbank 10000mAh no longer turns on or shows no signs of operation, first check whether the powerbank is receiving power correctly.

Connect the powerbank to a suitable power source

Connect the Wireless Powerbank 10000mAh to a suitable power source using the supplied USB-C to USB-C cable.

• The power source should provide at least 5V / 2.5A.
• You can also use another compatible USB-C cable if required.
• Check whether the three white LEDs on the underside of the powerbank illuminate.

If the powerbank still doesn't respond

If the three white LEDs do not illuminate after connecting the powerbank to a suitable power source, please contact our Customer Support.

If possible, please provide the following information:

• A short video showing that the powerbank is connected to a suitable power source and that the three white LEDs do not light up.
• Your order number or proof of purchase.
• Your full delivery address for a possible replacement.

You can contact our Customer Support at [email protected].

Summary

If your SP Connect Wireless Powerbank 10000mAh won't turn on, first connect it to a power source that provides at least 5V / 2.5A. If the three white LEDs still do not illuminate, please contact our Customer Support at [email protected].