My Universal Charging Phone Clamp only charges intermittently or not at all. What can I do?Updated a month ago

If your SP Connect Universal Charging Phone Clamp only charges intermittently or does not start charging at all, you can follow a few simple steps to narrow down the cause.

1. Test the charging unit with an alternative power source

The quickest way to troubleshoot the issue is to connect the Universal Charging Phone Clamp to a different power source outside the vehicle.

Suitable power sources include:

• A USB power adapter providing at least 5 V / 2 A
• A sufficiently powerful power bank providing at least 5 V / 2 A

Please do not use a USB port on a computer or laptop for this test. These USB ports often do not provide the 5 V / 2 A required by the Universal Charging Phone Clamp. This may result in charging problems even if the charging unit itself is functioning correctly.

Important: Power sources with a lower output may prevent the charging unit from operating correctly even if there is no defect.

2. Check the charging process

Insert your smartphone correctly into the Universal Charging Phone Clamp and wait up to 10 seconds. Charging may not always start immediately after inserting the smartphone.

Evaluate the test result

Case A: The smartphone does not charge with the alternative power source either.

In this case, there may be an issue with the Universal Charging Phone Clamp or the smartphone setup being used.

Please contact our Customer Support at [email protected] and, if possible, provide the following information:

• A short video showing the correct positioning of the smartphone in the Universal Charging Phone Clamp.
• Your order number or proof of purchase.
• Your complete delivery address.

Case B: The smartphone charges correctly with the alternative power source.

In this case, the cause is most likely related to the original power supply, wiring or connection on the vehicle.

Please contact our Customer Support at [email protected] and provide the following information:

• Description of the issue
  • No charging
  • Charging only starts intermittently
  • Battery level decreases despite the charging indicator being displayed
• Cable used
  • SP Connect Cable USB-A
  • SP Connect Cable USB-C
  • SP Connect Cable 12V DC
  • SP Connect Cable 6V DC
  • SP Connect Bosch LPP E-Bike Cable
  • Third-party cable (including product link)
• Power source used
  • Please provide the voltage, current and power output (V / A / W), as well as the brand and model.
• When used on a motorcycle
  • Please also let us know whether your motorcycle is equipped with a keyless system.

Summary

In most cases, testing the Universal Charging Phone Clamp with an alternative power source will quickly determine whether the cause is related to the charging unit itself or the vehicle's power supply. If the steps above do not resolve the issue, our Customer Support team will be happy to assist you with further troubleshooting.