My smartphone does not charge wirelessly when using an SP Connect Phone Case. Why is this and what can I do?Updated 12 days ago
The following information applies to all current SP Connect Phone Cases:
- SP Connect Phone Case
- SP Connect Phone Case Xtreme
- SP Connect Design Phone Cases
These phone cases guarantee wireless charging with all SP Connect charging solutions as well as certified Apple MagSafe chargers.
Possible causes of charging issues
SP Connect Phone Cases are designed to provide reliable wireless charging with SP Connect charging solutions and original Apple MagSafe chargers.
Compatibility is also given with many wireless chargers from other manufacturers. However, as charging coil position, charging protocols and power output can vary between brands, full functionality with third-party charging solutions cannot be guaranteed in every case.
- Different charging coil positions
- Different charging protocols
- Insufficient power output from the charger
- Unsupported fast-charging standards
In such cases, using a power supply that supports Power Delivery (PD) or Quick Charge 3.0 may help ensure stable and reliable charging performance.
If your smartphone still does not charge
If your smartphone does not charge or only charges intermittently despite being positioned correctly, please contact our Customer Support team at [email protected].
Please include your smartphone model and the exact model of the charger you are using. Our team will be happy to review the combination and work with you to find a suitable solution.
Result
SP Connect Phone Cases guarantee wireless charging with SP Connect charging solutions, Apple MagSafe chargers and many wireless chargers from other manufacturers. If you still experience charging issues, our Customer Support team will be happy to assist you.