My Phone Case Xtreme for the iPhone 17 Pro, iPhone 17 Pro Max, iPhone 18 Pro or iPhone 18 Pro Max is not compatible with my SP Connect Powerbank 5,000 mAh. What can I do?Updated 9 days ago

The SP Connect Phone Case Xtreme for the iPhone 17 Pro, iPhone 17 Pro Max, iPhone 18 Pro and iPhone 18 Pro Max is not compatible with the Powerbank 5,000 mAh.

Why are these Phone Case Xtreme models not compatible?

Each SP Connect Phone Case Xtreme is precisely designed to match the shape, dimensions and technical characteristics of the respective smartphone model.

The Phone Case Xtreme versions for the iPhone 17 Pro, iPhone 17 Pro Max, iPhone 18 Pro and iPhone 18 Pro Max feature a raised protective area around the camera unit. Due to the resulting dimensions of these cases, the Powerbank 5,000 mAh cannot properly connect to the Twist-to-Lock mechanism.

The Powerbank 5,000 mAh was originally developed for the smartphone models available at the time. As the dimensions and design of future smartphone generations can change, compatibility with future smartphone models cannot always be guaranteed.

Can I use the Powerbank 10,000 mAh instead?

Yes. The current Powerbank 10,000 mAh is compatible with these Phone Case Xtreme models and can be used as an alternative.

What can I do if I already own the Powerbank 5,000 mAh?

If you already own a Powerbank 5,000 mAh and are affected by this compatibility issue, please contact our Customer Support team so that we can assist you with a suitable solution.

Please provide us with:

• A few photos of the affected products
• Your order number or proof of purchase

You can contact us at [email protected].

Summary

The Phone Case Xtreme for iPhone 17 Pro, iPhone 17 Pro Max, iPhone 18 Pro and iPhone 18 Pro Max is not compatible with the Powerbank 5,000 mAh due to the dimensions of the protected camera area. The current Powerbank 10,000 mAh is compatible and can be used as an alternative.