My Charging Anti Vibration Module charges only intermittently or not at all. What can I do?Updated 4 months ago

If your SP-Connect Charging Anti Vibration Module charges only intermittently or does not start charging at all, the following steps can help identify the cause of the issue.

1. Test the Module with an Alternative Power Source

The quickest way to troubleshoot is to connect the Charging Anti Vibration Module to a different power source outside of the vehicle.

Suitable power sources include:

• A USB power adapter with at least 5 V / 2 A
• A sufficiently powerful power bank with at least 5 V / 2 A

Please do not use a USB port on a computer or laptop for this test. These ports often do not provide the required output of 5 V / 2 A and may cause charging issues even if the Charging Anti Vibration Module is functioning correctly.

Important: Power sources with a lower output may prevent proper operation, even if the Charging Anti Vibration Module is not defective.

2. Check the Charging Process

Mount your smartphone correctly on the Charging Anti Vibration Module and wait up to 10 seconds. Charging does not always start immediately after the phone is attached.

Evaluate the Test Results

Case A: The smartphone does not charge even when connected to the alternative power source.

In this case, there may be an issue with the Charging Anti Vibration Module or the smartphone setup being used.

Please contact our Customer Support team at [email protected] and, if possible, provide the following information:

• A short video showing the smartphone correctly mounted on the Charging Anti Vibration Module
• Order number or proof of purchase
• Full delivery address

Case B: The smartphone charges normally when connected to the alternative power source.

In this case, the issue is usually related to the original power supply, wiring, or vehicle connection.

Please contact our Customer Support team at [email protected] and provide the following details:

• Description of the issue
  – No charging
  – Charging starts only intermittently
  – Battery continues to discharge despite showing a charging indicator
• Cable used
  – SP Connect Cable USB-A
  – SP Connect Cable USB-C
  – SP Connect Cable 12V DC
  – SP Connect Cable 6V DC
  – SP Connect Bosch LPP E-Bike Cable
  – Third-party cable (including a product link)
• Power source used
  Please provide voltage, current, and power output (V / A / W), as well as the brand and model.
• For motorcycle installations
  Please also let us know whether your motorcycle is equipped with a keyless ignition system.

Summary

In most cases, testing the Charging Anti Vibration Module with an alternative power source quickly determines whether the issue is caused by the module itself or by the vehicle's power supply. If the steps above do not resolve the problem, our Customer Support team will be happy to assist you with further troubleshooting.