Is it normal that my Weather Cover is difficult (or impossible) to pull over the SP-Connect Phone Case, and what can I do?Updated 2 months ago

Yes, a certain amount of resistance when fitting it is normal. For the Weather Cover to reliably protect against rain, dirt, and splashes, it needs to sit tightly and securely on the SP-Connect Phone Case. This snug fit is intentional and important for proper protection.

Tips if it’s very difficult to put on:

• Make sure the cover is correctly aligned (cut-outs for the camera/buttons).

• Start at one corner and work your way over the edges step by step, instead of trying to pull it on all at once.

• Check whether dust/dirt or a screen protector edge at the case/cover rim could be preventing it from fitting properly.

If you still can’t fit the Weather Cover, please contact our Customer Support and include the following information:

• A short description of the issue

• Your order number (from our online store) or proof of purchase including your shipping address

• A photo taken from above (top-down view) showing the Phone Case and Weather Cover next to each other for a size comparison

You can reach our support at: [email protected]