Does the Glass Screen Protector support my smartphone’s fingerprint sensor?Updated a day ago
Yes, absolutely! The fingerprint sensor of your smartphone works seamlessly when using the SP Connect Glass Screen Protector.
If you experience any issues with the fingerprint sensor – especially in combination with the Phone Case Xtreme – we recommend the following steps:
Optimizing Fingerprint Sensor Performance
1. Increase touchscreen sensitivity
- Enable increased touchscreen sensitivity in your smartphone settings
2. Clean the display
- Clean the screen using distilled water or a mild, alcohol-free cleaning solution
3. Re-register your fingerprint
- Set up your fingerprint again while the Glass Screen Protector is already installed
4. Slightly moisten your finger
- Lightly moisten your finger to improve recognition accuracy
5. Check for software updates
- Make sure your smartphone is running the latest software version
If the issue persists, please contact our Customer Support. Include your order number or proof of purchase, along with your shipping address.
You can reach our support team at: [email protected]